Billing & Returns
All purchases made trough our website will be paid online upon completing your order. We accept payments via Apple Pay, PayPal, and credit/debit card (Visa, MasterCard, and American Express only). We are working on making the shopping experience as pleasant as possible, so if your preferred method is not yet available, please let us know by sending an email to email@example.com and we'll do our best to include it in the future.
After placing your order and upon completion of the payment, you will receive (1) a confirmation of your order via email and (2) a confirmation of your payment which will include your electronic invoice. In an effort to reduce unnecessary use of physical resources, your invoice will only be delivered electronically (via email - this means that the package with your order will not include a printed invoice). Please make sure to not delete the email you've received with your invoice, as it is the base for refunds and/or returns, should you ask for one.
Please include a short note that includes your order number explaining the reason for your return. Customers must ensure that the merchandise is packed for return in such a manner as not to incur damage during the shipping process.
Once we receive your return, we will promptly issue a refund to the account with which you placed the order.
If the item you have received is damaged in transit or defective, please photograph any damage to the packing materials before discarding them, and contact us at firstname.lastname@example.org. We will gladly offer you an exchange or refund. We do require that you return the defective item to us in order to receive your credit/exchange.
We do ask that you please understand that shipping fees will not be reimbursed. Our return policy does allow for a refund for the item cost.
Please note that if you are returning new products, they must be unused in order to receive a refund.