Shipping & FAQ
How do you make your products?
The design process starts in our cozy studio in Bucharest. Here, we start from scratch: from the very first sketches, to the final design, and then we prototype the products ourselves. We ask our friends and each other for feedback, and when we’re happy with the design, we send them into production.
We have a network of trustworthy producers all over the world, and we’re in close contact with them at every step of the production process. We don’t believe in one size fits all, and this is why we carefully choose where to produce every one of our objects.
Click on the product, or products, that you wish to buy. Where available, select the colour of the product, then click on the ‘Add to cart’ button.
After you’ve added all the products that you wish to buy into your Shopping Cart, finalise the order by adding your contact details (name, address, telephone number), and select your preferred type of payment. You will then be sent to the payment processor, and after the payment is complete, you will receive a confirmation of your order via email.
For other countries, please allow up to three weeks to receive your order.
Please include a short note that includes your order number explaining the reason for your return. Customers must ensure that the merchandise is packed for return in such a manner as not to incur damage during the shipping process.
Once we receive your return, we will promptly issue a refund to the account with which you placed the order.
If the item you have received is damaged in transit or defective, please photograph any damage to the packing materials before discarding them, and contact us at email@example.com. We will gladly offer you an exchange or refund. We do require that you return the defective item to us in order to receive your credit/exchange.
We do ask that you please understand that shipping fees will not be reimbursed. Our return policy does allow for a refund for the item cost.
Please note that if you are returning new products, they must be unused in order to receive a refund.
We really encourage you to help us improve this section of our website, and our overall service.
We also encourage you to send feedback of any kind at hello(@)qipdesign.com.