Shipping & FAQ

How do you make your products?

The design process starts in our cozy studio in Bucharest. Here, we start from scratch: from the very first sketches, to the final design, and then we prototype the products ourselves. We ask our friends and each other for feedback, and when we’re happy with the design, we send them into production.
We have a network of trustworthy producers all over the world, and we’re in close contact with them at every step of the production process. We don’t believe in one size fits all, and this is why we carefully choose where to produce every one of our objects.

How do I buy your products?
Simply go to the ‘Shop’ section of our website, scroll through our products, and choose the one that fits your needs best. It could be for yourself, or for your friends.
Click on the product, or products, that you wish to buy. Where available, select the colour of the product, then click on the ‘Add to cart’ button. 
After you’ve added all the products that you wish to buy into your Shopping Cart, finalise the order by adding your contact details (name, address, telephone number), and select your preferred type of payment. You will then be sent to the payment processor, and after the payment is complete, you will receive a confirmation of your order via email.
For more information on how we use your contact details, please consult our Privacy Policy.
When will my order arrive?
From the moment you place your order and receive the confirmation email, it shouldn’t take longer than one week to arrive, if you are based inside the EU & EEA. For orders being sent to the UK, please allow at least 10 working days for your order to arrive.
For other countries, please allow up to three weeks to receive your order.
Can I return the products?
While we do hope that you will be fully satisfied with our products, we understand that you may wish to return a product for any number of reasons. Returning a product is not a problem. We accept returns shipped to us within 14 days of the purchase date.
Please include a short note that includes your order number explaining the reason for your return. Customers must ensure that the merchandise is packed for return in such a manner as not to incur damage during the shipping process.

 Once we receive your return, we will promptly issue a refund to the account with which you placed the order.

If the item you have received is damaged in transit or defective, please photograph any damage to the packing materials before discarding them, and contact us at hello@qipdesign.com. We will gladly offer you an exchange or refund. We do require that you return the defective item to us in order to receive your credit/exchange.

We do ask that you please understand that shipping fees will not be reimbursed. Our return policy does allow for a refund for the item cost.

Please note that if you are returning new products, they must be unused in order to receive a refund.

Didn’t find an answer to your question?
Send us an email with your question or questions at hello(@)qipdesign.com, and we will be happy to respond as soon as possible.
We really encourage you to help us improve this section of our website, and our overall service.
We also encourage you to send feedback of any kind at hello(@)qipdesign.com.

We ship worldwide

We’re happy to send our designs wherever you may be.
Delivery in 3 to 6 working days inside the EU and EEA, up to 6 working days everywhere els

We’re happy to help

Have questions about our products?
Drop a question here: hello(@)qipdesign.com- we won’t keep you waiting!

Secure Payment

All payments on our website are safe and secure.
Pay online using your Visa or MasterCard credit card. More payment options available soon.